Amazon Web Services announced Thursday the launch of Amazon Connect Health. This agent-enabled AI platform is designed to help healthcare organizations perform repetitive administrative tasks including scheduling appointments, documentation, and patient verification, among other things.
Amazon Connect Health is HIPAA compliant and integrates with electronic health record (EHR) software. The platform currently partners with EHR software providers, data aggregators, and patient engagement companies, the company said.
The move is not the cloud giant’s first in the healthcare space, and comes at a time when AWS is looking to expand its footprint in the $5 trillion US healthcare industry. The company launched Amazon Comprehend Medical, a HIPAA-compliant natural language processor for unstructured medical data in 2018, and launched Amazon HealthLake in 2021, a HIPAA-compliant infrastructure for Fast Healthcare Interoperability Resources (FHIR) used to organize health data. The company is also launching HealthOmics, a bioinformatics workflow, in 2022.
However, it’s the first major product to offer AI agents – software that completes complex tasks on behalf of a human – within a compliant platform. Amazon Connect Health works with doctors’ existing software to manage provider workflows, such as medical history review, medical coding, and clinical documentation, the company said.
Amazon Connect Health currently offers patient authentication and documentation. Appointment scheduling and patient information are in early testing, and medical coding and other features are set to be rolled out to customers later.
The software costs $99 per month per user for up to 600 per month — AWS said most primary care physicians have up to 300 encounters per month.
An Amazon Web Services spokesperson did not immediately respond to TechCrunch’s requests for more information about the testing and timeline.
Techcrunch event
San Francisco, CA
|
October 13-15, 2026
Aside from its cloud business, Amazon has made several big moves in the healthcare space in recent years. The retail giant bought online pharmacy PillPack in 2018 for about $1 billion and primary care company One Medical in 2022 for $3.9 billion. The company has since incorporated parts of those businesses into its larger brick-and-mortar retail operations, including same-day prescription delivery and same-day doctor visits for children.
Using AI to reduce the administrative burden in the healthcare industry – where Amazon Connect Health is focused – was a popular startup goal even before the current AI wave.
For example, Regard, founded in 2017, uses AI to take notes for doctors during sessions and go through patient data to help reduce administrative burnout. Notable is another startup founded in 2017 that uses AI to reduce burnout by automating food and planning.
Major AI companies have recently moved quickly into that space.
In January, OpenAI released ChatGPT Health, a version of its chatbot designed to answer health questions. Anthropic announced its healthcare-focused product, Claude for Healthcare, one week later. Like OpenAI’s product, Claude for Healthcare, it offers medical advice to consumers but much like Amazon Connect Health, it also includes tools for medical professionals. Claude for Healthcare and OpenAI’s healthcare services are designed to work with HIPAA-compliant products, while ChatGPT Health is consumer-facing and not HIPAA-compliant, according to the companies.
