Amazon announced on Tuesday that it is expanding access to its AI health assistant on its website and app. The assistant, called Health AI, was previously only available in the One Medical app, the healthcare company Amazon will earn $3.9 billion in 2023.
Health AI can answer questions, interpret health records, manage prescription renewals, book appointments, and more. Users don’t have to be super subscribers or One Medical members to use the assistant, Amazon said.
Amazon says that while Health AI can answer general health questions without access to a person’s medical information, it is designed to act as a personalized health assistant that can provide personalized guidance and take action, such as connecting you to healthcare professionals and treatment.
Of course, there are risks associated with sharing your health information with AI, and researchers warn against doing so, warning that companies are pulling user conversations for training.
Amazon said in its announcement that it is training “AI health models on abstract patterns without directly identifying data.” For example, if multiple patients ask about drug interactions, Amazon says it may use these patterns, while keeping patient names private, to improve how Health AI responds to similar questions.
The company also said that all interactions with Health AI take place in a HIPAA-compliant environment, and that conversations are protected by “encryption and strong access controls.” However, Amazon did not share how the conversations are encrypted and who has access to them. TechCrunch has reached out to some details.
With the user’s consent, Health AI gains access to their health information through the Health Information Exchange, a secure nationwide system for sharing patient medical data.
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Health AI can now interpret your lab results, diagnostics, and medical records to give you accurate, personalized answers about your symptoms and medications, Amazon said.
If you need professional care, Health AI can connect you with a single Medical provider. Prime members in the US using Health AI receive up to five free consultations with one Healthcare provider for over 30 common conditions, including colds and flu, allergies, acid reflux, pink eye, UTIs, erectile dysfunction, anti-aging skin care, hair loss, and more. Non-Prime members can connect with One Medical providers through Amazon’s pay-as-you-go option.
Users can sign up for Health AI on the Amazon Health page. As Amazon expands access, users will receive an email when they can access the assistant.
Once users have access, they need to create or sign in to their personal Amazon Health profile. Then they can start a conversation by typing their health question into Health AI on Amazon.com or in the Amazon app.
Users can ask questions like “Can you explain my recent cholesterol results and what they mean for me?” or “I feel suffocated and have a sore throat. What should I do?”
Amazon’s expansion of Health AI comes as popular AI services are rapidly entering the healthcare space. In January, OpenAI released ChatGPT Health, a version of its chatbot designed to answer health questions. A week later, Anthropic announced its healthcare-focused product, Claude for Healthcare.
