Amazon Web Services (AWS) has urged the field of Information Technology-Business Process Management (IT-BPM) to use artificial intelligence (AI) to improve its services, amid concerns of a lawyer who has warned that the industry is facing possible job losses due to automation driven by AI.
“If our IT-BPM sector does not change, those jobs will definitely disappear,” Precious Lim, country manager of AWS Philippines, told reporters on the sidelines of AWS Philippines Outlook on Tuesday.
“We need to increase the quality of the services we provide, and those services must be efficient and must use AI and technology. If not, it will pass.”
The statement of Ms. Lim was responding to a warning from Philippine Senator Paolo Benigno “Bam” A. Aquino IV about potential job losses in the sector due to AI and cybersecurity risks.
During a Senate Science and Technology committee hearing on Feb. 18, some companies have noted that they need to downsize because customer demand has decreased due to AI.
Mr. Aquino, who filed Senate Resolution 253 to address the industry’s challenges amid rapid technological advances, urged the government and the private sector to work together to address these emerging threats.
The IT-BPM industry employs about 1.9 million Filipinos and generates more than $40 billion in revenue by 2025, contributing 8.2% to the country’s gross domestic product (GDP), said Mr. Aquino.
To help the local sector adapt to AI, especially agent AI, Ms. Lim said AWS is set to release its Process-to-Agent (P2A) program—a framework pioneered in India that helps IT-BPM companies adopt agent AI.
“It’s not just training. It’s also about AWS providing resources, such as software developers, sandbox environments, and a ‘back-end’ approach, so they can identify which processes can be automated or improved by agent AI,” he said.
Ms. Lim also said that AWS is continuing its several initiatives, such as cooperation with government agencies, empowering small, medium and medium enterprises, as well as students, in AI and cloud technology.
KEY AWS ANNOUNCEMENTS
AWS also announced a powerful program of Frontier Agents, which are autonomous AI tools that can work for hours or days without intervention. These include Kiro for code navigation and debugging, AWS Security Agent for embedding security in developer workflows, and AWS DevOps Agent for incident detection and resolution.
To empower these agents, AWS launched the Amazon Nova 2 family model, which offers the best price performance in the consulting industry and multimodal operations. These include Nova Forge for training customized models on proprietary data and Nova Act, which automates browser-based tasks using natural language with 90% accuracy.
Developers can now manage these systems using AgentCore, a framework that combines AgentCore Policy to set natural language security parameters and AgentCore Test to automate quality and security testing.
On the hardware side, new Graviton5 processors deliver up to 25% better performance for cloud workloads, while Trainium3 UltraServers allow organizations to train AI models up to 4.4 times faster at half the cost.
Finally, the data layer was redesigned with S3 Vectors, which reach millions of trillions of vectors to reduce AI storage costs by up to 90%, and S3 Tables, which now have cost-saving automatic categories and regional replication to facilitate global data management. – Edg Adrian A. Eva
