DigiPlus deepens investment in customer care across BingoPlus, ArenaPlus, and GameZone
DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus, and GameZone, continues to strengthen its investment and strength in customer care, reinforcing its commitment to providing reliable, player-first support on all its platforms.
The company reports that its 24/7 customer service operations are now supported by 450 employees, reflecting continued investment in top talent, intensive training, and strong service standards. This investment supports DigiPlus’ efforts to build a thriving customer support organization that strives for service quality and elevates Gameplay for Players.
“As a leader in digital entertainment, we recognize our responsibility to build and maintain a culture of customer service first,” said Carlos Feliciano, director of Customer Service at DigiPlus. “By designing an extensible, future-proof framework and streamlined processes for ease and speed, we aim to make support less overwhelming and easier – and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players.”
The most robust training framework for building a high-quality, people-oriented team
Good service starts with a solid training foundation. In 2025 alone, the DigiPlus customer team collectively logged 87,000 training hours. DigiPlus has since expanded its customer care training programs to ensure teams are equipped to thrive in fast-paced and complex business operations. Recognizing the need for more focused learning beyond traditional classroom instruction, the company has developed its training framework to better prepare customer service teams for real-world situations.
The advanced approach combines basic learning with guided, hands-on experience, allowing front-runners to apply skills early while receiving structured training from senior team members over an extended, continuous training period. This ensures that the BingoPlus, ArenaPlus, and GameZone customer service teams are confident, competent, and ready to deliver consistent, high-quality service.
Along with building strength, DigiPlus emphasizes human-centered service. Customer care teams are trained to prioritize meaningful conversations over scripted responses, respect players’ time, and resolve concerns effectively by viewing each interaction as part of the broader customer journey.
Willingness to provide responsible gaming support for players
Responsible Gaming remains a key pillar of DigiPlus’ customer care strategy. Customer service teams also receive a responsible gaming training module that equips them to recognize potential indicators of gaming-related concerns among customers and respond with professionalism, empathy, and appropriate support.
As part of this approach, customer care teams are trained to guide players through the available tools of Commitment Games and protections on the platforms, such as options to manage playing time or schedule, set limits on deposits or spending, or request withdrawal or temporary account closure. These Responsible Gaming tools are designed and developed by DigiPlus to help protect players and promote responsible and balanced gaming.
When clients need additional health support, former clients may also direct players to other services, including the EmbracePLUS mental health helpline (Smart: 0908-235-2351, Globe: 0956-392-1924; open daily from 12:00 pm to 8:00 pm), which provides first aid Aid, and other private organizations.
Increasing customer engagement efficiency by 2026
Looking ahead to 2026, DigiPlus aims to continue to strengthen customer service operations by driving greater efficiency through innovation. The company plans to continue to improve processes and technology to streamline workflows, improve response times, and enable smarter, more personalized customer support – laying the foundation for a great service experience and future-proofing.
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