Digital Marketing
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Email delivers ROI, but most teams can’t prove it
Email does a lot more work than it usually gets. In the latest Sinch Mailgun Email Score Report, 78% of…
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Agents drive more ecommerce traffic, but conversions are slow
Traffic from AI agents is starting to show up in ecommerce analytics. It’s not moving the numbers in a meaningful…
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Canva expands into marketing automation with new acquisitions
Canva acquires Simtheory, an AI and agent collaboration platform, and Ortto, a customer data and marketing automation platform – two…
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How to make AI work with context instead of precepts
Artificial intelligence is in a state of flux. In the past few years, businesses have rushed to use large-scale language…
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Most messaging problems start with the wrong audience
Company messaging is important to get your point across, especially if your product is more complex than a basket or…
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AI content can be ranked, but quality still determines the winners
AI content doesn’t hurt your search rankings, but it doesn’t give you an automatic edge either. That’s Semrush’s central guide…
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Using AI is not the same as getting value from it
I had a conversation recently with the head of a large non-profit. It wasn’t about which AI tool was the…
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The customer journey is now focused on exposure, recall and return
We treated the customer journey as a clean and measurable phenomenon, where users search, click and convert in a way…
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AI and empathy are defining the next era of marketing systems
There is a flood coming. Rain of sound — more content, more channels, everything generated by AI, moving faster than…
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Why AI-driven innovation fails and how to fix it
“AI slop” was named the word of the year for 2025 by Merriam-Webster. Consumers are clearly becoming more aware of…
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