NEW YORK – PolyAIThe Agenttic Dialog Platform for building a dialog business, today opened its platform to all developers. Free for the first two months, the technology that powers the world’s most demanding customer conversations in 75 languages and 25 countries is now available to any team with an idea and an email address.
First of all, anyone can build a production-ready chat agent in less than 10 minutes and apply it to the same environment, models, and infrastructure that powers the complex communications systems of Marriott, Foot Locker, PG&E, Caesars Entertainment, UniCredit, and others.” Everyone wants to move at the speed of thinking right now: writing code, shipping products, using AI to do in minutes what used to take days,” said Polykola Mrkšić, founder of AI. “But it’s a complex conversation, the kind where an agent has to participate in a real, high-level conversation and actually deliver a solution, a problem that hasn’t been solved on average. That’s exactly what we’ve spent a decade solving with the world’s best products, and today we’re opening it up to every builder.”
Proven in the toughest business use cases
The patient is evaluated before the critical medical period. A homeowner calls about a gas leak. A cardholder who finds out why their purchase should have been declined. I Agentic Dialog Platform it is designed for these very conversations: very complex, very sensitive, and impossible to transfer to standard models.
Today, it powers the world’s most demanding customer interactions. Used by FedEx in 20+ countries, by UniCredit to improve NPS by 14 points, for hundreds of hotels and casinos so they don’t miss a call.
To make that level of performance accessible to any group, PolyAI opens its platform in the world with production-grade agent deployment tools:
- Poly agent builder: in natural language, a production-ready agent is out. Define your business needs and Agent Builder prepares an agent, knowledge base, and chat tracks and monitoring tools automatically in minutes, drawing from information distilled from hundreds of business deployments. From there: test it live, analyze call data, and make improvements through continuous conversation with the platform until the whole conversation is perfect.
- Agent Development Kit (ADK): With automated API keys, native integration, and full CLI support, ADK allows developers to deploy chat agents the same way they deploy everything else. Build your own IDE, use a coding assistant like Claude, modify it with Git, and deploy it to your terminal.
- Shared assessment: All agents send with zero setup test point to interact live on all channels. Get stakeholder buy-in and ensure behavior before anything goes into production.
It is built on a model that has learned the box from billions of real conversations
Most AI platforms are designed for conversation and are later converted to voice. They create answers but struggle to grasp the context of the exchange, can’t navigate ambiguity in real time, and lack the use of a business tool to resolve outcomes without a human in the loop.
The crow is different: PolyAI’s proprietary conversation model trained from end to end on over a billion business conversations, with an agent harness built into the training environment from day one.
“Many models treat conversation as an afterthought, with instructions superimposed after the fact. With Raven, agent behavior is weighted, not optimized due to information drifting under pressure,” said Shawn Wen, Founder and CTO of PolyAI. “We built the best chat automation, then made the platform open to all the models a business builder might need.”
Developers can use Raven as their default or import GPT-5, Claude, Gemini, and others, because no single model fits all business use cases, language, or regulatory requirements.
It is open to anyone to build at the speed of thought
Starting today, any group can access the Agentic Dialog Platformfree for the first two months.
- CX, ops, and product teams: Build with a builder agent in your own words.
- Engineers: Build with ADK. Your stack, your workflow, your tools.
To get started, go to poly.ai.
